Web-based ticketing helpdesk software allows you to create, manage and track all help desk incidents from one single place. Incidents can be created automatically via email and even assigned automatically using a set of defined rules. This is one powerful web based help desk that is going to save you a lot of time in administration.
What is Web-Based Ticketing Helpdesk Software
A web-based help desk ticketing system (support ticket system) is help desk software that collects and tracks all customer support interactions from various channels—phone, chat widget, email, and social media. It is a tool that organizes customer communication to help businesses respond to customers more quickly and effectively. Using a helpdesk allows your support team to offer the best possible experience to your customers.
Importance of Web-Based Ticketing Helpdesk Software
With smartphone and tablet support, web based help desk solutions are the way for customers to get what they need when they need it. They can immediately research their issue on your FAQ or support portal no matter where they are. If that doesn’t help, they can submit a support ticket in no time flat. These systems allow teams to capture, manage, and track the status of customer issues in an organized and highly-collaborative manner. This is the best way to connect the online world with the real world facilities.
Web-based ticketing helpdesk software is free to download. It is affordable, easy to get started on, effortless to maintain and simple to scale up. It is a web-based help desk software that works seamlessly across all the major operating systems like Mac OS, Windows, and Linux. It save you time and efforts.
Open Source Based Web Ticketing Helpdesk Software – Online Web-Based Ticketing Helpdesk Software
Open source based helpdesk software is free and an open source based software. An open source based help desk or an open source based ticketing system is openly available for anyone to download, enhance, and manipulate. It enables the companies to resolve customer issues efficiently by simply automating complaint resolution process with ticket management.
Online Web-based ticketing helpdesk software is an application that runs inside a web browser as opposed to a desktop application that operates as standalone software. With web-based software, your data is stored in a highly-secure data center. This cuts down the cost spent on an in-house IT team.
Online web-based ticketing helpdesk software grants you the freedom of providing your customers support from anywhere and at any time. The software is always up to date. On the other hand, a desktop application needs to be downloaded and takes time to upgrade, and could get in the way of your support team’s performance. The best web-based ticketing helpdesk software keep track of all your customer conversations across multiple channels into one place to support your customers better and faster. It makes no sense at all to have an internet presence and not be able to service your clients’ needs from any platform and from any location.
